Refund policy

At Seven Devils Cigars, we take pride in the quality and condition of every product we ship. Due to the nature of tobacco products, cigars and other tobacco products are generally not eligible for return or exchange once they have been shipped, except in cases where an item arrives damaged, defective, or incorrect.

If your order arrives damaged or you receive an incorrect item, please contact us at info@sevendevilscigars.com within 7 days of delivery and include your order number, a description of the issue, and photographs when applicable. We will review the issue and, when appropriate, arrange for a replacement, store credit, or refund.

Non-tobacco merchandise that is unused, unopened, and in its original condition may be eligible for return within 30 days of delivery. Customers are responsible for return shipping costs unless the product was damaged, defective, or sent in error.

Shipping charges are non-refundable unless the return results from an error by Seven Devils Cigars.

Orders may only be canceled prior to fulfillment. Once an order has been processed or shipped, we cannot guarantee that it can be canceled or modified.

Refunds approved by Seven Devils Cigars will be issued to the original payment method. Processing times may vary depending on your financial institution.